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 Error 602: Port Already Open

Windows: 95/98/ME

A. Check your modem and phone cord.

B. Completely restarted the computer.

C. Could it be possible that another program has accessed your modem and has not released it.

D. Make sure if your modem configured correctly?

 

A. Check your modem and phone cord.

Make Sure that the Phone Cord is coming from the wall to your PC and make sure that it's going in the " LINE " connector not "PHONE" connector.

B. Completely restarted the computer.

To restart your computer click on 'Start' then 'Shut Down' and then 'Restart'.

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C. Could it be possible that another program has accessed your modem and has not released it.

       Note: The following steps are not for Windows XP users.

  1. Press and hold the Ctrl, Alt and Delete keys at the same time.
  2. A window will appear, listing all of the programs running on your system.

      

  1. For every program except Explorer and Systray, click once on each program listed to highlight it and click on the End Task button.

    Note: Each time that you click on the End Task button, you will have to press and hold the Ctrl, Alt and Delete keys to bring the Close Program window back up.  
  2. Try your 550access connection again. If this resolves the problem, close 550access and restart your computer. Repeat Steps 1 through 3, clicking End Task for only one program at a time. Each time you use End Task, try your 550access connection again. When you stop receiving the error, the last program you used End Task on is the one creating the conflict.
  3. Once you've found the conflicting program, close it before you logon to 550access. You can contact the manufacturer to see if they have more information about a solution so you can use both 550access and this program at the same time.

         After disconnecting from 550access, you can launch the applications that you had closed again by rebooting your computer.

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D. Make sure if your modem configured correctly?

If your modem is not configured correctly, 550access will not function. To verify that your modem configuration is correct, please complete the following steps:

  1. Click on the Windows Start button, point to Settings and select Control Panel.
  2. Double-click the Modems icon.
  3. Select the Diagnostics tab.

  1. Click on the appropriate Com Port where your modem is listed.
  2. Click on the More Info button.

  1. If your modem is configured correctly, it should display port information regarding your modem. Click OK to exit.

    Note: If you receive an error message, then you will need to configure your modem. This may require that you reinstall your modem drivers and/or configure your modem settings. If this is the case, you should contact your modem or computer manufacturer for information on configuring your modem. If you are on a LAN (Local Area Network), contact your Network Administrator for assistance.

     
  2. On your desktop, double-click the My Computer icon.
  3. Double-click the Dial-Up Networking icon.
  4. Click once on the 550access icon to highlight it.
  5. From the File menu, select Properties.

   11. From the Connect Using drop-down menu, select your modem.

   12.Click OK. Close all windows before attempting to dial 550access again.

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