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Error 602: Port Already Open

Windows: NT/XP

A. Check your modem and phone cord.

Make Sure that the Phone Cord is coming from the wall to your PC and make sure that it's going in the " LINE " connector not "PHONE" connector.

B. Completely restarted the computer.

To restart your computer click on 'Start' then 'Turn Off Computer' and then 'Restart'..

Windows NT Users:

C. Could it be possible that another program has accessed your modem and has not released it.

  1. Press and hold the Ctrl, Alt and Delete keys at the same time.
  2. Click on the Task Manager button.

  1. For every program except Explorer and Systray, click once on each program listed to highlight it and click on the End Task button.

    Note: Each time that you click on the End Task button, you will have to press and hold the Ctrl, Alt and Delete keys to bring the Close Program window back up.  
  2. Try your 550access connection again. If this resolves the problem, close 550access and restart your computer. Repeat Steps 1 through 3, clicking End Task for only one program at a time. Each time you use End Task, try your 550access connection again. When you stop receiving the error, the last program you used End Task on is the one creating the conflict.
  3. Once you've found the conflicting program, close it before you logon to 550access. You can contact the manufacturer to see if they have more information about a solution so you can use both 550access and this program at the same time.

After disconnecting from 550access, you can launch the applications that you had closed again by restarting your computer.

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D. Make sure if your modem configured correctly? (2000)

   1.  Click on the Windows Start button and point to Settings then Control Panels.

   2.  Double-click on the Phone and Modem Options icon.

 

 

   3.  Click the Modems tab.

   4.  Select your modem and click the Properties button.

   5.  Select the Diagnostics tab.

   6.  Click Query Modem.

   7.  If your modem is configured correctly, it should display information in the Modem Information window regarding your   modem. Click OK to exit.

 Note: If you receive an error message, then you will need to configure your modem. Windows 2000 has a troubleshooting guide for this purpose. To access it, click on the General tab under your modem's properties and click Troubleshoot...

    8.  Click the Start button and select Settings then select Control Panels.

    9.  Double-click on the Network and Dial Connection icon.

  10 . Click once on the 550access icon to highlight it.

 

 

   11.  Right click it and select Properties.

 

 

    12.  From the Connect Using drop-down menu, select your modem.

    13.  Click OK. Close all windows before attempting to dial 550access again.

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Windows XP users:

E. Make sure if your modem configured correctly? (XP)

  1. Click on the Windows Start button and point to Control Panel.
  2. Double-click on the Phone and Modem Options icon.

   3.  Click the Modems tab.

   4.  Select your modem and click the Properties button.

   5.  Select the Diagnostics tab.

   6.  Click Query Modem.

   7.  If your modem is configured correctly, it should display information in the Modem Information window regarding your   modem. Click OK to exit.

Note: If you receive an error message, then you will need to configure your modem. Windows XP has a troubleshooting guide for this purpose. To access it, click on the General tab under your modem's properties and click Troubleshoot...

    8.  Click the Start button and select Connect To...

    9.  Select Show all connections.

  10.  Click once on the 550access icon to highlight it.

    11.  Right click it and select Properties.

 

 

    12.  From the Connect Using make the correct modem is selected, select your modem.

    13.  Click OK. Close all windows before attempting to dial 550access again.

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