Make Sure
that the Phone Cord is coming from the wall to your
PC and make sure that it's going in the " LINE
" connector not "PHONE" connector.
B.
Completely restarted the computer.
To restart
your computer click on 'Start' then 'Shut Down' and
then 'Restart'.
Windows
NT Users:
C.
Could it be possible that another program has accessed
your modem and has not released it.
1.
Press
and hold the Ctrl, Alt and Delete keys at the same
time.
2.
Click on the Task Manager
button.
3.
For every
program except Explorer and Systray, click once on
each program listed to highlight it and click on the
End Task button.
Note:
Each time that you click on the End Task button, you
will have to press and hold the Ctrl, Alt and Delete
keys to bring the Close Program window back up.
4.
Try your
550access connection again. If this resolves the problem,
close 550access and restart your computer. Repeat
Steps 1 through 3, clicking End Task for only one
program at a time. Each time you use End Task, try
your 550access connection again. When you stop receiving
the error, the last program you used End Task on is
the one creating the conflict.
5.
Once you've
found the conflicting program, close it before you
logon to 550access. You can contact the manufacturer
to see if they have more information about a solution
so you can use both 550access and this program at
the same time.
After disconnecting
from 550access, you can launch the applications that
you had closed again by restarting your computer.
D.
Make sure if your modem configured correctly? (2000)
1.
Press
and hold the Ctrl, Alt and Delete keys at the same
time.
2.
Click on the Task Manager
button.
3.
Click the Modems tab.
4.
Select your modem
and click the Properties button.
5.
Select the Diagnostics
tab.
6.
Click Query Modem.
7.
If your
modem is configured correctly, it should display information
in the Modem Information window regarding your modem.
Click OK to exit.
Note: If
you receive an error message, then you will need to
configure your modem. Windows 2000 has a troubleshooting
guide for this purpose. To access it, click on the
General tab under your modem's properties and click
Troubleshoot...
8.
Click the Start button
and select Settings then select Control Panels.
9.
Double-click on the
Network and Dial Connection icon.
10.
Click once on the
550access icon to highlight it.
11.
Right click it and
select Properties.
10.
From the Connect Using
drop-down menu, select your modem.
10.
Click OK. Close all
windows before attempting to dial 550access again.
Windows
XP users:
E.
Make sure if your modem configured correctly? (XP)
1.
Click
on the Windows Start button and point to Control
Panel.
2.
Double-click on the
Phone and Modem Options icon.
3.
Click the Modems tab.
4.
Select your modem and
click the Properties button.
5.
Select the Diagnostics
tab.
6.
Click Query Modem.
7.
If your
modem is configured correctly, it should display information
in the Modem Information window regarding your modem.
Click OK to exit.
Note: If you receive an error message, then you will
need to configure your modem. Windows XP has a troubleshooting
guide for this purpose. To access it, click on the
General tab under your modem's properties and click
Troubleshoot...
8.
Click the Start button
and select Connect To...
9.
Select Show all connections.
10.
Click once on the 550access
icon to highlight it.
11.
Right click it and
select Properties.
12.
From the Connect Using
make the correct modem is selected, select your modem.
13.
Click OK. Close all
windows before attempting to dial 550access again.
