To resolve this issue, first try using an alternate access
number, if one is available. For a list of available access
numbers, click here. Important: Contact your local phone company
to ensure the access number is local.
Windows
2000 Users:
A.
Verify your encryption settings (2000)
1.
Click
on the Windows Start button, select Settings and choose
Control Panels and click on Network and Dial Connection
icon .
2.
Right-click the 550access
icon.
3.
Select Properties.
4.
Select the Security
tab.
5.
Under Security Options,
ensure that the option labeled Allow unsecured password
is selected.
6.
Click OK.
7.
Close the Network
Connections window.
8.
Retry the 550access
connection.
B.
Verify modem settings (2000)
1.
Click
on the Windows Start button click on Settings.
2.
Select Control
Panel.
3.
Double-click the
Phone and Modem Options icon and select the Modems
tab. If you already have a modem set up, you will
see a window beneath the words "The following
modems are installed."
4.
Click once on the
modem that is installed to highlight it and click
on the Properties button.
5.
Select the Modems
tab.
6.
Under Maximum Speed,
select the appropriate port speed for your modem.
For 14.4 modems use 19200, for 28.8 modems use 38400
and for 56k use 57600.
7.
Select the Advanced
tab.
8.
Click on the Change
Default Preferences button.
9.
Under Call Preferences,
ensure that the Cancel the call if not connected
within box is unchecked
10.
Select the Advanced
tab.
11.
Ensure that the
following settings are correct:
Data Bits: 8
Parity: None
Stop Bits: 1
Note:
Some modems may not allow you to change the call
preferences.
12.
Click OK and OK
again to return to Control Panel.
13.
Double-click the
Network Connections icon in Control Panel.
14.
Right-click the
550access icon.
15.
Select Properties.
16.
On Connect using,
ensure that the correct modem is selected.
17.
Click on the Configure
button.
18.
Ensure that the
Maximum Speed settings match your modem.
If you have a 28.8
or 33.6 modem, select 38400.
If you have a 56k
V.90 or Flex modem, select 57600.
19.
Click OK then OK again
and close Network Connections.
20.
Try logging on
to 550access again.
WINDOWS
XP USERS.
C.
Verify your encryption settings (XP)
1.
Click
on the Windows Start button, select Connect To and
choose Show all connections.
2.
Right-click
the 550access icon.
3.
Select Properties.
4.
Select the Security
tab.
5.
Under Security
Options, ensure that the option labeled Allow unsecured
password is selected.
6.
Click OK.
7.
Close the Network
Connections window.
8.
Retry the 550access
connection.
D.
Verify modem settings (XP)
1.
Click
on the Windows Start button
2.
Select Control Panel.
3.
Double-click the Phone
and Modem Options icon and select the Modems tab.
If you already have a modem set up, you will see a
window beneath the words "The following modems
are installed."
4.
Click once on the modem
that is installed to highlight it and click on the
Properties button.
5.
Select the Modems tab.
6.
Under Maximum Speed,
select the appropriate port speed for your modem.
For 14.4 modems use 19200, for 28.8 modems use 38400
and for 56k use 57600.
7.
Select the Advanced
tab.
8.
Click on the Change
Default Preferences button
9.
Under Call Preferences,
ensure that the Cancel the call if not connected within
box is unchecked.
10.
Select the Advanced
tab.
11.
Ensure that the following
settings are correct:
Data Bits: 8
Parity: None
Stop Bits: 1
Note:
Some modems may not allow you to change the call preferences.
12.
Click OK and OK again
to return to Control Panel.
13.
Double-click the Network
Connections icon in Control Panel.
14.
Right-click the 550access
icon.
15.
Select Properties.
16.
On Connect using,
ensure that the correct modem is selected.
17.
Click on the Configure
button.
18.
Ensure that the Maximum
Speed settings match your modem.
If you have a 28.8
or 33.6 modem, select 38400.
If you have a 56k
V.90 or Flex modem, select 57600.
19.
Click OK then OK again
and close Network Connections.
