Back

Error 629: Port disconnected by the remote computer

Windows: 2000/XP

A.Verify your encryption settings (2000)

B.Verify modem settings  (2000)

C.Verify your encryption settings (XP)

D.Verify modem settings (XP)

To resolve this issue, first try using an alternate access number, if one is available. For a list of available access numbers, click here.
Important: Contact your local phone company to ensure the access number is local.

Windows 2000 Users:

A. Verify your encryption settings (2000)

1. Click on the Windows Start button, select Settings and choose Control Panels and click on Network and Dial Connection icon .
2. Right-click the 550access icon.
3. Select Properties.
4. Select the Security tab.

5. Under Security Options, ensure that the option labeled Allow unsecured password is selected.
6. Click OK.
7. Close the Network Connections window.
8. Retry the 550access connection.

▲TOP

B. Verify modem settings (2000)

1. Click on the Windows Start button click on Settings.
2. Select Control Panel.
3. Double-click the Phone and Modem Options icon and select the Modems tab. If you already have a modem set up, you will see a window beneath the words "The following modems are installed."

4. Click once on the modem that is installed to highlight it and click on the Properties button.
5. Select the Modems tab.

   6.  Under Maximum Speed, select the appropriate port speed for your modem. For 14.4 modems use 19200, for 28.8 modems use 38400 and for 56k use 57600.

    7.  Select the Advanced tab.

    8.  Click on the Change Default Preferences button.

    9.  Under Call Preferences, ensure that the Cancel the call if not connected within box is unchecked.

  10.  Select the Advanced tab.

11. Ensure that the following settings are correct:
    • Data Bits: 8
    • Parity: None
    • Stop Bits: 1

    Note: Some modems may not allow you to change the call preferences.  

12. Click OK and OK again to return to Control Panel.
13. Double-click the Network Connections icon in Control Panel.
14. Right-click the 550access icon.
15. Select Properties.

16. On Connect using, ensure that the correct modem is selected.
17. Click on the Configure button.

18. Ensure that the Maximum Speed settings match your modem.
    • If you have a 28.8 or 33.6 modem, select 38400.
    • If you have a 56k V.90 or Flex modem, select 57600.
19. Click OK then OK again and close Network Connections.
20. Try logging on to 550access again.

▲TOP

WINDOWS XP USERS.

A. Verify your encryption settings (XP)           

1. Click on the Windows Start button, select Connect To and choose Show all connections.
2. Right-click the 550access icon.
3. Select Properties.
4. Select the Security tab.

5. Under Security Options, ensure that the option labeled Allow unsecured password is selected.
6. Click OK.
7. Close the Network Connections window.
8. Retry the 550access connection.

▲TOP

B. Verify modem settings (XP)

1. Click on the Windows Start button.
2. Select Control Panel.
3. Double-click the Phone and Modem Options icon and select the Modems tab. If you already have a modem set up, you will see a window beneath the words "The following modems are installed."

4. Click once on the modem that is installed to highlight it and click on the Properties button.
5. Select the Modems tab.