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Error
630: Port Disconnected due to Hardware Failure
Windows: 2000/XP
A.
Clear
Voice Mail messages (if applicable)
B.
Identify
and query your installed modem
C.
Remove unused modems
D.
Change
modem being used by the 550access software
E.
Remove
invalid initialization strings
F.
Reinstall your
modem driver
A.
Clear
Voice Mail messages (if applicable)
If
you have a Voice Mail service that causes your dial-tone
to sound differently when you have messages, it may interfere
with 550access's ability to connect. To fix this problem,
check your Voice Mail so that your dial tone sounds normal
when you pick up the phone.
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B.
Identify
and query your installed modem
- Click
the Windows Start button and point to Control Panel.
- Double-click
the Phone and Modem Options icon.
- Click
the Modems tab.
- Select
your modem and click the Properties button.
- Select
the Diagnostics tab.
- Click
Query Modem.
- If
your modem is configured correctly, it should display
information in the Modem Information window regarding
your modem. Click OK to exit.
Note: If you receive an error message, then you
will need to configure your modem. Windows XP has a
troubleshooting guide for this purpose. To access it,
click on the General tab under your modem's properties
and click Troubleshoot...
- Click
the Start button and select Connect To...
- Select
Show all connections.
- Click
the 550access icon to highlight it.
- From
the File menu, select Properties.
- From
the Connect Using drop-down menu, select your modem.
C.
Remove unused modems
- Click
on the Windows Start button and select Control Panel.
- Double-click
on Phone and Modem Options .
- Click
on the Modems tab.
- Select
the modem's individually that did not respond in the
previous step and click on Remove
- Click
OK and close the Control Panel.
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D.
Change
the modem being used by the 550access software
- Double
click on the 550access software icon.
- Click
on the Change or Options button.
- Next
to Use Modem, make sure the correct modem is selected
from the drop down menu.
- Click
OK.
- Try
connecting again.
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E.
Remove
invalid initialization strings
- Click
on the Windows Start button and select Control Panel.
- Double-click
on Phone and Modem Options .
- Click
on the Modems tab.
- Select
Properties and then click Advanced.
- Look
in the section labeled Extra Initialization Commands.
If there is text there, erase it.
- Click
OK twice and close the Control Panel.
- Reboot
your machine and try reconnecting to 550access.
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F.
Reinstall your
modem driver
If
all else fails, try reinstalling your modem driver. Please
contact your system or modem manufacturer for specific
instructions.
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