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Error 630: Port Disconnected due to Hardware Failure

Windows: 95/98/ME

A. Clear Voice Mail messages (if applicable)

B. Identify and query your installed modem

C. Remove unused modems

D. Change modem being used by the 550access software

E. Reinstall your modem driver

A. Clear Voice Mail messages (if applicable)

If you have a Voice Mail service that causes your dial-tone to sound differently when you have messages, it may interfere with 550access's ability to connect. To fix this problem, check your Voice Mail so that your dial tone sounds normal when you pick up the phone.

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B. Identify and query your installed modem

  1. Click the Windows Start button and point to Settings then click on Control Panel.
  2. Double-click the Phone and Modem Options icon.

  1. Click once on the modem that is installed to highlight it and click on the Properties button.
  2. Select the Diagnostics tab.
  3. Click on More Info.
  4. If your modem is configured correctly, it should display information in the Modem Information window regarding your modem. Click OK to exit.

    Note: If you receive an error message, then you will need to configure your modem.
  1. Click the My Computer Icon and select Dial Up Networking..
  2. Click the 550access icon to highlight it.
  3. From the File menu, select Properties.

  1. From the Connect Using drop-down menu, select your modem.

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C. Remove unused modems

  1. Click on the Windows Start button and select Settings then choose Control Panel.
  2. Double-click on Modem Icon.
  3. Select the modem's individually that did not respond in the previous step and click on Remove
  4. Click OK and close the Control Panel.

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D. Change the modem being used by the 550access software

  1. Click on My Computer and Dial Up Networking
  2. Right click on the 550access icon and select Properties.

  1. Next to Connect Using, make sure the correct modem is selected from the drop down menu.
  2. Click OK.
  3. Try connecting again.

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E. Reinstall your modem driver

If all else fails, try reinstalling your modem driver. Please contact your system or modem manufacturer for specific instructions.

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