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Error 630: Port Disconnected due to Hardware Failure
Windows: 2000/XP
A. Clear Voice Mail messages (if applicable)
  B. Identify and query your installed modem
  C. Remove unused modems
  D. Change modem being used by the 550access software
  E. Remove invalid initialization strings
  F. Reinstall your modem driver



A. Clear Voice Mail messages (if applicable)
  If you have a Voice Mail service that causes your dial-tone to sound differently when you have messages, it may interfere with 550access's ability to connect. To fix this problem, check your Voice Mail so that your dial tone sounds normal when you pick up the phone.
 

B. Identify and query your installed modem
1.
Click the Windows Start button and point to Control Panel.
2.
Double-click the Phone and Modem Options icon.
3.
Click the Modems tab.
 



4.
Select your modem and click the Properties button.
5.
Select the Diagnostics tab.
6.
Click Query Modem.
7.
If your modem is configured correctly, it should display information in the Modem Information window regarding your modem. Click OK to exit.
Note: If you receive an error message, then you will need to configure your modem. Windows XP has a troubleshooting guide for this purpose. To access it, click on the General tab under your modem's properties and click Troubleshoot...
8.
Click the Start button and select Connect To...
9.
Select Show all connections.
10.
Click the 550access icon to highlight it.
11.
From the File menu, select Properties.
12.
From the Connect Using drop-down menu, select your modem.
 

C. Remove unused modems
1.
Click on the Windows Start button and select Control Panel.
2.
Double-click on Phone and Modem Options .
3.

Click on the Modems tab.

4.
Select the modem's individually that did not respond in the previous step and click on Remove.
5.
Click OK and close the Control Panel.

D. Change the modem being used by the 550access software
1.
Double click on the 550access software icon.
2.
Click on the Change or Options button.
3.

Next to Use Modem, make sure the correct modem is selected from the drop down menu.

4.
Click OK.
5.
Try connecting again.

E. Remove invalid initialization strings
1.
Click on the Windows Start button and select Control Panel.
2.
Double-click on Phone and Modem Options .
3.

Click on the Modems tab.

4.
Select Properties and then click Advanced.
5.
Look in the section labeled Extra Initialization Commands. If there is text there, erase it.
6.
Click OK twice and close the Control Panel.
7.
Reboot your machine and try reconnecting to 550access.

F. Reinstall your modem driver
If all else fails, try reinstalling your modem driver. Please contact your system or modem manufacturer for specific instructions.

 

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