If you
have a Voice Mail service that causes your dial-tone
to sound differently when you have messages, it may
interfere with 550access's ability to connect. To
fix this problem, check your Voice Mail so that your
dial tone sounds normal when you pick up the phone.
B.
Identify and query your installed modem
1.
Click
the Windows Start button and point to Settings then
click on Control Panel.
2.
Double-click
the Phone and Modem Options icon.
3.
Click once on the
modem that is installed to highlight it and click
on the Properties button.
4.
Select the Diagnostics
tab.
5.
Click on More Info.
6.
If your modem is configured
correctly, it should display information in the Modem
Information window regarding your modem. Click OK
to exit.
Note: If
you receive an error message, then you will need to
configure your modem.
7.
Click the My Computer
Icon and select Dial Up Networking..
8.
Click the 550access
icon to highlight it.
9.
From the File menu,
select Properties.
10.
From the Connect Using
drop-down menu, select your modem.
C.
Remove unused modems
1.
Click
on the Windows Start button and select Settings then
choose Control Panel.
2.
Double-click
on Modem Icon.
3.
Select the modem's
individually that did not respond in the previous
step and click on Remove
4.
Click OK and close
the Control Panel.
D.
Change the modem being used by the 550access software
1.
Click
on My Computer and Dial Up Networking
2.
Right click on the
550access icon and select Properties.
3.
Next to Connect Using,
make sure the correct modem is selected from the drop
down menu.
4.
Click OK.
5.
Try connecting again.
E.
Reinstall your modem driver
If all
else fails, try reinstalling your modem driver. Please
contact your system or modem manufacturer for specific
instructions.
