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Error 631: The Port was Disconnected by the User

Windows: 2000/XP

A. Have you tried another access number?

B. Do you have Call Waiting? (with 550access Dialer)

C. Do you have Call Waiting? (with Dial Up Networking)

D. Verify your modem settings.

A. Have you tried another access number?

Your connection may have been dropped due to technical difficulties with the access number you are using. Try connecting to 550access again. If the problem persists, try using another access number in your area. For instructions on how to change your access number please click here.

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B. Do you have Call Waiting?

If you have Call Waiting enabled, you may be disconnected from the Internet when someone tries to call you. To disable Call Waiting, please follow these steps:

1.Double-click the 550access icon on your desktop.

2.Click on the Modify Location button.

3.Click on the Next button

4.Click in the box next to Disable call waiting by dialing to put a check in it and ensure that *70 is entered in the text box to the right.

5.Click on the Next button.

6.Click on the Yes button.

7.Click on the Finish button.

8.Click the Connect button to connect to 550access. Call Waiting will be disabled for the call and you should not be interrupted while online.

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C. Do you have Call Waiting? (with Dial Up Networking)

If you have Call Waiting enabled, you may be disconnected from the Internet when someone tries to call you. To disable Call Waiting, please follow these steps:

1.Double-click the 550access icon on your desktop.

2.Click on Properties button.               

3.Click on Dialing Rules button

4. Click on Edit button..

5. Click in the box next to Disable call waiting by dialing to put a check in it and ensure that *70 is entered in the text box to the right.

6. Click on the Apply button.

7. Click on the Ok button.     

8.Click the Connect button to connect to 550access. Call Waiting will be disabled for the call and you should not be interrupted while online.

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D. Verify your modem settings

If your modem is not configured correctly, you will experience problems connecting. To verify your modem settings, please follow the steps below.

1.Click on the Windows Start button, point to Settings and select Control Panel.

2.Double-click the Modems icon.

3.Click once on the modem that is installed to highlight it and click on the Properties button.

4.Select the General tab and look for the Maximum Speed section. Change the settings to match your modem.

A. If you have a 28.8 or 33.6 modem, select 38400.
B. If you have a 56k V.90 or Flex modem, select 57600.

5.Verify that the box for Only connect at this speed is NOT checked.

6.Click OK, then OK again and close the Control Panel.

7.Double-click on the My Computer icon on your desktop.

8.Double-click on the Dial-Up Networking icon.

9.Click once on the 550access icon to highlight it. From the File menu, select Properties.

10.Ensure the correct modem is selected in the Connect using field.

11.Click on the Configure button.

12.Select the General tab and look for the Maximum Speed section. Change the settings to match your modem.
 

A. If you have a 28.8 or 33.6 modem, select 38400.
B. If you have a 56k V.90 or Flex modem, select 57600.
 

13.Verify that the box for Only connect at this speed is NOT checked.

14.Click OK, then OK again and close the Control Panel

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