Your connection
may have been dropped due to technical difficulties
with the access number you are using. Try connecting
to 550access again. If the problem persists, try using
another access number in your area. For instructions
on how to change your access number please click
here.
B.
Do you have Call Waiting? (with 550access Dialer)
If you have Call Waiting
enabled, you may be disconnected from the Internet
when someone tries to call you. To disable Call Waiting,
please follow these steps:
1.
Double-click
the 550access icon on your desktop.
2.
Click
on the Modify Location button.
3.
Click on the Next
button.
4.
Click in the box next
to Disable call waiting by dialing to put a check
in it and ensure that *70 is entered in the text box
to the right.
5.
Click on the Next
button.
6.
Click on the Yes button.
7.
Click on the Finish
button.
8
Click the Connect
button to connect to 550access. Call Waiting will
be disabled for the call and you should not be interrupted
while online.
C.
Do you have Call Waiting? (with Dial Up Networking)
If you have Call Waiting
enabled, you may be disconnected from the Internet
when someone tries to call you. To disable Call Waiting,
please follow these steps:
1.
Double-click
the 550access icon on your desktop.
2.
Click
on Properties button.
3.
Click on Dialing
Rules button
4.
Click on Edit button..
5.
Click in the box next
to Disable call waiting by dialing to put a check
in it and ensure that *70 is entered in the text box
to the right.
6.
Click on the Apply
button.
7.
Click on the Ok button.
8.
Click the Connect button
to connect to 550access. Call Waiting will be disabled
for the call and you should not be interrupted while
online.
D.
Verify your modem settings
If your modem is not
configured correctly, you will experience problems
connecting. To verify your modem settings, please
follow the steps below.
1.
Click
on the Windows Start button, point to Settings and
select Control Panel.
2.
Double-click the Modems
icon.
3.
Click once on the modem
that is installed to highlight it and click on the
Properties button.
4.
Select the General
tab and look for the Maximum Speed section. Change
the settings to match your modem.
A. If you have a 28.8
or 33.6 modem, select 38400.
B. If you have a 56k
V.90 or Flex modem, select 57600.
5.
Verify that the box
for Only connect at this speed is NOT checked.
6.
Click OK, then Close
and close the Control Panel.
7.
Double-click on the
My Computer icon on your desktop.
5.
Double-click on the
Dial-Up Networking icon.
9.
Click once on the
550access icon to highlight it. From the File menu,
select Properties.
10.
Ensure the correct
modem is selected in the Connect using field.
11.
Click on the Configure
button.
12.
Select the General
tab and look for the Maximum Speed section. Change
the settings to match your modem.
A. If you have a 28.8
or 33.6 modem, select 38400.
B. If you have a 56k
V.90 or Flex modem, select 57600.
13.
Verify that the box
for Only connect at this speed is NOT checked.
