To
resolve this issue, first try using an alternate
access number, if one is available. For a list of
available access numbers, click
here. Important: Contact your local phone
company to ensure the access number is local.
A.
Verify your Server Type settings
1.
Click
on the My Computer Icon, select Dial Up Networking.
2.
Right-click the
550access icon.
3.
Select Properties.
4.
Select the Server
Type.
5.
Make sure all the
options match with what you see on your computer
and the picture here..
6.
Click OK.
7.
Close the Network
Connections window.
8.
Retry the 550access
connection.
B.
Verify modem settings
1.
Click
on the Windows Start button.
2.
Select Settings
and choose Control Panel.
3.
Double-click the
Modem icon. If you already have a modem set up,
you will see a window beneath the words "The
following modems are installed."
4.
Click once on the
modem that is installed to highlight it and click
on the Properties button.
5.
Under Maximum Speed,
select the appropriate port speed for your modem.
For 14.4 modems use 19200, for 28.8 modems use 38400
and for 56k use 57600.
6.
Click on the Connection
button.
7.
Under Call Preferences,
ensure that the Cancel the call if not connected
within box is checked and is set to 60 sec or 120
sec.
8.
Ensure that the
following settings are correct:
Data Bits: 8
Parity: None
Stop Bits: 1
Note: Some modems
may not allow you to change the call preferences.
9.
Click OK and Close
Then click on My Computer.
10.
Double-click the
Dial Up Networking icon.
11.
Right-click the
550access icon.
12.
Select Properties.
13.
On Connect using,
ensure that the correct modem is selected.
14.
Click on the Configure
button.
15.
Ensure that the
Maximum Speed settings match your modem.
If you have a 28.8
or 33.6 modem, select 38400.
If you have a 56k
V.90 or Flex modem, select 57600.
16.
Click OK then OK
again and close Dial Up Networking.
