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Error 678: No Answer

Windows: 2000/XP

A. Check that your modem is connected properly  

B. Make sure that your modem timeout settings are properly configured

C. Check your dialup settings

D. Check your access number and the settings related to it

E. Upgrade your modem drivers or enter an initialization string

F. Disable v.90 (if applicable)

 

A. Check that your modem is connected properly

There are two modem outlets on the back of your computer. The correct outlet will be labeled as Line or will have a picture of a wall jack next to it. Please verify that the telephone cord is connected from the wall jack directly into the correct modem outlet.

If you have other devices connected between the wall jack and the modem (such as fax machines, caller id boxes, or other phones), then these could be interrupting the dial tone. Try disconnecting all other devices - this may resolve the problem. You can then connect the devices to a different wall jack.

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B. Make sure that your modem timeout settings are properly configured

It is important that you pay close attention to what the modem "sounds" like when you call 550access, and how long it takes before you get an error message. If you receive an error message very quickly, you will need to check the modem's timeout setting.

  1. Click on the Windows Start button and select Control Panel.
  2. Double-click the Phone and Modems icon.
  3. Select the Modems tab.

   4. Click once on your modem to highlight it and click on the Properties button.

   5. Select the Advanced tab and click on the Change Default Preferences button.

 

 

   6. Under Call Preferences, ensure that the box marked Disconnect a call if idle... is unchecked.

Note: Some modems may not allow you to change the call preferences.

  7. Click OK three times, then Close.

  8. Retry the 550access connection.

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C. Check your Dialup settings

  1. Make sure you have the 550access software configured to dial your local access number correctly. Some areas may require you to dial the area code plus the number even if you are dialing into the same area code. You may want to call your operator to find out the proper methods for dialing numbers in your area.
  2. Click here for more information about setting up the dialing portion of your 550access software.
  3. If you are trying to disable your call waiting, make sure that the correct code is being used.
  4. If your phone requires pulse dialing, make sure that you are not using tone dialing.

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D. Check your access number and the settings related to it

  1. Double-click the 550access  icon.

 

   2.  From the logon screen, click on the Modify Location button.

 

  1. Make sure you select the area code your in and then one of the preferred numbers .

 

Note: During this step, you can choose between 11 digit, 10 digit dialing, or neither. If you do not select the phone number(s) you want before choosing the dialing format, it will default to 10 digit dialing. Make sure to select the number in the left-hand window before you choose the dialing option in the right-hand window.

  1. Make sure if you have to dial the area code then the 'Dial Area Code' button is checked then Click Next.

   

     4.  Then click on YES.

     5.  Click on the Finish button. 

  

IMPORTANT:You are responsible for any long distance telephone charges incurred while dialing into 550Access.Please check with your local phone company to ensure that you are not making long distance call.

 

    6.  Retry the 550access connection.

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E. Upgrade your modem drivers or enter an initialization string

Modem drivers and initialization strings help your modem communicate properly with other modems, thus ensuring a more stable Internet connection. You can download modem drivers and obtain initialization strings for most modems at the following links:

Once you have an initialization string for your modem, you can enter it in by following the steps below.

  1. Click on the Windows Start button and select Control Panel.

  2. Double-click the Phone and Modems icon.

  3. Select the Modems tab.

 

4.   Click once on your modem to highlight it and click on the Properties button.

  1. Select the Advanced tab.
  2. In the Extra Settings text box, type the initialization string you found.
  3. Click OK, then click OK again.
  4. Close the Control Panel and retry the 550access connection.

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F. Disable v.90 (If applicable)

If all else fails, you can try disabling v.90 support for your modem. For instructions on how to do this, click here.

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