Error 691 - Username - Password Invalid

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Error 691: Username - Password Invalid

Windows: 2000/XP

A. Are you entering your Member ID and Password correctly?
	B. Do you have the software set to automatically remember your Password?
	C. Have you reset your password recently?
	D. Is your access number valid?
	E. Do you have the latest version of 550access?
	F. Do you have the correct encryption settings?

A. Are you entering your Member ID and Password correctly?
1.	When using the 550access Dialer.
	Ensure that you are entering your 550access Member ID and Password correctly. Note that your Member ID is everything to the left of the @ symbol in your e-mail address. For example, the Member ID for shawn123@550access.com is shawn123. Remember that passwords are case-sensitive, so please ensure that your Caps Lock key is not active.
2.	When using Windows Dial Up Networking.
	Ensure that you are entering your 550access Member ID and Password correctly. Note that your username that you input is everything including the @550access.com. For example, the Username for shawn123 is shawn123@550access.com. Remember that the username and passwords are both in lowercase, so please ensure that your Caps Lock key is not active.

B. Do you have the software set to automatically remember your Password?

	Sometimes, the password has been changed. This can happen due to any number of reasons, such as someone accidentally leaning on the keyboard. Try deleting the password and re-entering it. In this instance, re-entering the information will correct the error.

C. Have you reset your password recently?
	If you reset your password recently, make sure to enter the new password into the 550access software. If you are unsure which password the software remembers, enter your new password on the 550access Log-on screen before attempting to connect. If you never reset your password, then it should be the same one you used when signing up for a 550access account. Remember that passwords are case-sensitive, so make sure you are using the proper upper or lower case letters.
	Click here if you have forgotten your password.

D. Is your access number valid?
	To find available access numbers in your area, click here.
	Please check with your telephone company to confirm that under your calling plan the chosen access numbers will not result in additional charges. You are solely responsible for all telephone charges related to accessing our services and 550access will not reimburse you for any such charges, including long distance or toll charges.

E. Do you have the latest version of 550access?
	If you are not sure if you have the latest version of 550access, click here.

F. Do you have the correct encryption settings?
1.	Click on the Windows Start button, select Connect To and choose Show all connections.
2.	Click once on the 550access icon to highlight it.
3.	From the File menu, select Properties.
4.	Select the Security tab.

5.	Under Security options, ensure that the option labeled Allow unsecured password is selected in the drop-down menu.
6.	Click OK.
7.	Close the Network Connections window.
8.	Retry the 550access connection.
	If you are still experiencing problems, click here to submit an e-mail ticket or chat online with 550access Technical Support department.

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