| 1)
Error 602: Port Already Open |
| A.Check
your modem and phone cord. |
|
|
| B.
Completely restarted the computer. |
|
|
| C.
Could it be possible that another program has accessed
your modem and has not released it. |
|
|
| D.
Make sure if your modem configured correctly? |
|
|
| 2)
Error 629: Port disconnected by the remote computer
|
| A.
Verify your encryption settings |
|
|
| B.
Verify modem settings |
|
|
| 3)
Error 630: Port Disconnected due to Hardware Failure
|
| A.
Clear Voice Mail messages (if applicable) |
|
|
| B.
Identify and query your installed modem |
|
|
| C.
Remove unused modems |
|
|
| D.
Change modem being used by the 550access software. |
|
|
| E.
Remove invalid initialization strings. |
|
|
| F.
Reinstall your modem driver. |
|
|
| 4)
Error 631: The Port was Disconnected by the User |
| A.
Have you tried another access number? |
|
|
| B.
Do you have Call Waiting? |
|
|
| C.
Verify your modem settings |
|
|
| 5)
Error 645: Internal Authentication Error |
| A.
Verify your encryption settings |
|
|
| B.
Verify modem settings |
|
|
| 6)
Error 650: Server not responding |
| A.
Verify your encryption settings |
|
|
| B.
Verify modem settings |
|
|
| 7)
Error 676: The line is busy |
| A.
Check and make your if you have the correct number. |
|
| 8)
Error 678: No Answer |
| A.
Check that your modem is connected properly |
|
|
| B.
Make sure that your modem timeout settings are properly
configured |
|
|
| C.
Check your dialup settings |
|
|
| D.
Check
your access number and the settings related to it |
|
|
| E.
Upgrade
your modem drivers or enter an initialization string |
|
|
| F.
Disable
v.90 (if applicable) |
|
|
| 9)
Error 680: There is no dial tone |
| A.
Check your modem settings |
|
|
| B.
Check that your modem is connected properly |
|
|
| C.
Disable other programs that may be using your modem |
|
|
| 10)
Error 691: Username - Password Invalid |
| A.
Are you entering your Member ID and Password correctly? |
|
|
| B.
Was your account successfully created? |
|
|
| C.
Do you have the software set to automatically remember
your Password? |
|
|
| D.
Have you reset your password recently? |
|
|
| E.
Is your access number valid? |
|
|
| F.
Do you have the latest version of 550access? |
|
|
| G.
Do you have the correct encryption settings? |
|
|
| 11)
Error: TCP/IP not Installed |
| A.
Make a new TCP/IP if you don't have one already. |
|
|
| B.
If Client for Microsoft Networks is not listed, you
will need to add it. |
|
|
| C.
If Dial-Up Adapter is not listed, you will need to
add it. |
|
|
| D.
If TCP/IP is not listed, you will need to add it. |
|
|
| E.
Check Network Settings. |
|
|
