WHERE YOU ARE? :: HOME SUPPORT CENTER TROUBLESHOOTING COMMON ERRORS

Ticket Status
Click on the links below to get help on some concerns you might have.
Access Numbers Search Lookup a 550Access access numbers in your area. Setting Up Your Internet Connection Learn how you can connect to the Internet through 550Access. Software Useful software that can help you with your surfing needs     Common Errors/Issues:       NOTE: Choice the error that you are getting from the following errors listed below       1) Error 602: Port Already Open       2) Error 629: Port disconnected by the remote computer       3) Error 630: Port Disconnected due to Hardware Failure       4) Error 631: The Port was Disconnected by the User       5) Error 645: Internal Authentication Error       6) Error 650: Server not responding       7) Error 676: The line is busy       8) Error 678: No Answer       9) Error 680: There is no dial tone       10) Error 691: Username - Password Invalid       11) Error: TCP/IP not Installed

1) Error 602: Port Already Open
A.	Check your modem and phone cord.	95/98/ME	2000/XP
B.	Completely restarted the computer.	95/98/ME	2000/XP
C.	Could it be possible that another program has accessed your modem and has not released it.	95/98/ME	2000/XP
D.	Make sure if your modem configured correctly?	95/98/ME	2000/XP

2) Error 629: Port disconnected by the remote computer
A.	Verify your encryption settings	95/98/ME	2000/XP
B.	Verify modem settings	95/98/ME	2000/XP

3) Error 630: Port Disconnected due to Hardware Failure
A.	Clear Voice Mail messages (if applicable)	95/98/ME	2000/XP
B.	Identify and query your installed modem	95/98/ME	2000/XP
C.	Remove unused modems	95/98/ME	2000/XP
D.	Change modem being used by the 550access software.	95/98/ME	2000/XP
E.	Remove invalid initialization strings.	95/98/ME	2000/XP
F.	Reinstall your modem driver.	95/98/ME	2000/XP

4) Error 631: The Port was Disconnected by the User
A.	Have you tried another access number?	95/98/ME	2000/XP
B.	Do you have Call Waiting?	95/98/ME	2000/XP
C.	Verify your modem settings	95/98/ME	2000/XP

5) Error 645: Internal Authentication Error
A.	Verify your encryption settings	95/98/ME	2000/XP
B.	Verify modem settings	95/98/ME	2000/XP

6) Error 650: Server not responding
A.	Verify your encryption settings	95/98/ME	2000/XP
B.	Verify modem settings	95/98/ME	2000/XP

7) Error 676: The line is busy
A.	Check and make your if you have the correct number.	All Windows

8) Error 678: No Answer
A.	Check that your modem is connected properly	95/98/ME	2000/XP
B.	Make sure that your modem timeout settings are properly configured	95/98/ME	2000/XP
C.	Check your dialup settings	95/98/ME	2000/XP
D.	Check your access number and the settings related to it	95/98/ME	2000/XP
E.	Upgrade your modem drivers or enter an initialization string	95/98/ME	2000/XP
F.	Disable v.90 (if applicable)	95/98/ME	2000/XP

9) Error 680: There is no dial tone
A.	Check your modem settings	95/98/ME	2000/XP
B.	Check that your modem is connected properly	95/98/ME	2000/XP
C.	Remove unused modems	95/98/ME	2000/XP
D.	Disable other programs that may be using your modem	95/98/ME	2000/XP

10) Error 691: Username - Password Invalid
A.	Are you entering your Member ID and Password correctly?	95/98/ME	2000/XP
B.	Was your account successfully created?	95/98/ME	2000/XP
C.	Do you have the software set to automatically remember your Password?	95/98/ME	2000/XP
D.	Have you reset your password recently?	95/98/ME	2000/XP
E.	Is your access number valid?	95/98/ME	2000/XP
F.	Do you have the latest version of 550access?	95/98/ME	2000/XP
G.	Do you have the correct encryption settings?	95/98/ME	2000/XP

11) Error: TCP/IP not Installed
A.	Make a new TCP/IP if you don't have one already.	95/98/ME	2000/XP
B.	If Client for Microsoft Networks is not listed, you will need to add it.	95/98/ME	2000/XP
C.	If Dial-Up Adapter is not listed, you will need to add it.	95/98/ME	2000/XP
D.	If TCP/IP is not listed, you will need to add it.	95/98/ME	2000/XP
E.	Check Network Settings.	95/98/ME	2000/XP